Privacy Policy

Healthy Insurance — compare.healthyinsurance.com.au · Effective date: 28 March 2026

Healthy Insurance is operated by Griffin Graphics Pty Ltd (ABN 42 658 886 036) ("we", "us", "our"). We are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our website or services.

1. What information we collect

We collect the following types of personal information:

1.1 Personal and contact details

• Full name
• Email address
• Phone number
• State or territory of residence

1.2 Health-related information

To help match you with suitable health insurance options, we may collect:

• Age and date of birth
• Number of people to be covered (individual, couple, family)
• General health coverage needs and preferences
• Current health insurance status

We do not collect information about specific medical conditions, diagnoses, or treatment history unless you voluntarily provide it.

1.3 Technical and usage data

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and device information
• Pages viewed and time spent on the site
• Referring URL or source

This data is collected via cookies and similar tracking technologies. See Section 6 for more information.

2. How we collect your information

We collect your personal information in the following ways:

• Directly from you when you complete a quote request, comparison form, or contact us
• Automatically when you browse our website (via cookies and analytics tools)
• From third-party platforms such as Google Analytics or advertising platforms, where you interact with our ads

3. How we use your information

We use your personal information to:

• Match you with suitable health insurance products and refer your details to relevant insurers or brokers
• Respond to your enquiries and provide customer support
• Improve our website, services, and user experience
• Send you relevant information about health insurance options (where you have consented)
• Comply with legal obligations

We do not use your information to make automated decisions that significantly affect you without human involvement.

4. Disclosure of your information

We may disclose your personal information to:

• Health insurers, insurance brokers, or comparison partners for the purpose of providing you with a quote or arranging coverage
• Our technology and service providers (e.g. website hosting, analytics, email delivery) who are bound by confidentiality obligations
• Regulatory authorities or law enforcement where required by law

We do not sell your personal information to third parties for their own marketing purposes.

Where we disclose your information to third-party insurers or brokers, those parties will handle your information in accordance with their own privacy policies. We encourage you to review their policies before proceeding.

5. Overseas disclosure

Some of our service providers may be located overseas (for example, cloud hosting or analytics providers in the United States). Where this occurs, we take reasonable steps to ensure those providers handle your information in a manner consistent with the APPs. By using our website, you consent to your information being handled in this way.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies to enhance your experience and to support analytics and advertising. This may include:

• First-party cookies for site functionality and session management
• Google Analytics for website usage reporting
• Meta Pixel or similar advertising pixels for remarketing purposes

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of parts of our website.

7. Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include secure website protocols (HTTPS), access controls, and data minimisation practices.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Once no longer needed, we will take reasonable steps to destroy or de-identify your information.

9. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Opt out of direct marketing communications at any time
• Make a complaint about how we handle your personal information

To exercise any of these rights, please contact us using the details in Section 11.

10. Complaints

If you believe we have breached the APPs or your privacy rights, please contact us in the first instance. We will respond to your complaint within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact us

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. We encourage you to review this policy periodically.